Matrix Financial Solutions

Reset Your Password

To reset your password, please fill in your User ID and Security question and answer below. If both matches with what we have in our records, we will send you a temporary password to the email notification address defined with your User ID.


Once you have received your temporary password, you can use it to log on. If log on is successful, you will be navigated to the Change Password page where you can change the temporary password to a permanent one. Rules for defining the permanent password will be described in the Change Password page.


Tips
  • If you have forgotten your User ID/Security question and answer, you can contact the administrator who issued you the User ID initially or Contact Us
  • To reset your password, your User ID and Security question and answer must match with what we have in our records.
  • To complete your request and to issue you a temporary password, we will need to contact you at an email address we have on file for you.

Password Rules:
  • Must be a minimum length of 8 characters.
  • Must contain a minimum number of 1 non-alphanumeric characters.
  • Must contain a minimum number of 1 numeric characters.
  • Must contain a minimum number of 1 mixed case characters.
  • Must not contain any spaces.
  • You cannot use any of your last 5 passwords.
  • Your password expires in 180 days.
User ID


*Questions
*Answer
captcha refresh